Hello First let me explain how disappointed I am with your company. We purchased a 10x8 awning and motor on July 29 2019 and we did not get it until late September. So we decided to wait until Spring 2020 to install. The directions are very hard to understand. When we finally got it together and put the arm-bar link into the front bar they would not move they were tight and the only way to move them was to use a mallet. So I contacted your company first by CHAT and was told to email so I sent email with all the information that I had. NO RESPONSE so then I again sent another email and NO RESPONSE I waited 4 more days and had a pure chat with Tashiana and once again was told to email that was on May 26 2020 and still NO RESPONSE. So today June 5 2020 we decided to shave the arm-bar link to get it to slide smoothly. when we tried to open it again this time the arm snapped. We are totally done please refund at least 1/2 of the charges of $458.00. I can understand now why your ratings have dropped from 4.6 to 3.9 and as soon as I leave my review they will drop more. I want a phone call ASAP to resolve this.