I’m writing to you today to tell you how disappointed I am with your products. I ordered two privacy screens from you. One is fine and installed well. The other is completely unuseable. When we tried to install it, it sagged and became twisted. Please refer to the pictures. I tried to return the screens to you, but you insisted that I pay the return postage, which cost more than the price of the product. I’m very disappointed that you refuse to provide me with the product you advertised I was going to receive. You promoted this product erroneously. How many of your other products do you fall short in selling?