I wish I could give this company zero stars. I purchased a trampoline At the beginning of June for my granddaughter who was living with us during the Covid 19 crisis so I could homeschool here since I am a retired teacher. I was sent a trampoline that had no extension poles. My son immediately called the company and after being on hold for almost an hour, was told they would send him a new manual and to check to see if he had all the parts. The new manual was worst than the first manual. The product items didn’t match at all. Another call and a long wait to be told that they neede to go to the warehouse to see if they could find the extension poles and my son could contact them within an hour. An hour passed and my son could not get through on their phone line. The next day another long hold and my son was told they could send the poles but they would not arrive till the middle ofJuly. Well that certainly would not be acceptable because my granddaughter would not be staying with us at that time but would be with her other grandmother since school would be out. Now my husband is upset and he calls. After another long hold he gets someone to tell them we want to return the products to only be told we would have to pay the shipping cost. Can you imagine how much it would cost to send a trampoline??? My husband was tole we would have to pay the shipping because we did not want the product!!! Who wants a trampoline with missing extension poles??? My husband was told they needed to speak to someone and would receive a call back. Well that call never came!!! YESTERDAY which is now June 19th my husband called and was put on hold for more than an hour. The call would say he is 7th in the queue, then he was 2nd in the queue. Then the line went dead. He called back 3 times and each time the same thing happened. Now it is the next day June 20th and I am sitting down writing this review. I do not purchase items online without reading reviews. I read so many great reviews and wonder if they were made up because I have never had an experience like this from ordering a product and I order online all year long because I utterly despise shopping in local stores. I also called today and was told because of high volume they would call me back. I will be waiting for their call an if I do not hear from them I will be writing reviews every single day until this matter is resolved!!!! DO NOT ORDER FROM THIS COMPANY!!!!!