First of all it took forever to get the product Delivered. I had a licensed local builder lined up to install it... So because it took so long when it came he was busy so we just got to it now. First thing we noticed was that the wrong color was sent to us. Because of my frustration we decided to just let it be. Builder ran into several issues and constantly called Aleko ...most of them resolved...but the last attempt was very frustrating for him. He was ready to extend the Awning and it extended for about a foot. He called Aleko technicians And of course they told him about the adjustments with the screws and he did that and still could not get anywhere so he just gave it up for the day because the technician said maybe the motor got hot... but none of us are buying that. We will try Again later today but this has been the worst fiasco I’ve had In years. I actually bought this for my daughter as a gift and I wish I had gone somewhere else. Aleko what do you have to say? How can you make this better or are you even interested?