BUYER BEWARE! BUYER BEWARE! Absolutely the worst customer service! I ordered a motorized awning it arrived with several parts missing and some parts damaged. I contacted customer service and they told me to keep the damaged unit and they would ship a new awning as soon as possible. After a couple weeks I contacted them again and was told the unit had not been shipped because it was on back order and would be shipped within 10 business days. I waited another 2 weeks and contacted them again. This time I was told it was still on back so I told them I wanted a refund. The CS agent named Ahmad told me I needed to ship the old awning back if I wanted a refund (they originally told me to keep the damaged unit). I have tried to call them again on several occasions but wind up having to leave a voice mail and I have still not received a return call.