I ordered an awning and told them I did not want the electric kind, I wanted the kind you pulled down yourself and they sent the electric one. I had to order another one before I got my refund on the first one that was $1200.00 out of my account at once. It took several people to understand what I wanted then received the wrong one. I needed it for an up coming holiday weekend to camp and didn't get it by then. Now it is into chilly weather and not needing it until next year. Then they told me part of it was out of stock and it would take longer and it showed up sooner than they said . So I could not trust anything I was being told.