the product is good however it took 3 days to put it together. The screws or anchors that are drilled to the wall were not strong enough as they would have tipped the entire canopy and hurt someone. We had to replace them with stronger and thicker ones for a better grip on the brick wall. The numerous parts was like a puzzle and needed a great deal of imagination to put it together. FInally the instructions were not clear enough, the drawings not very explanatory, as I said 3 days until we finally got it up and running. once up it works ok. My fear is if and when it breaks , or gets stuck, who do I call? thanks