This is the worst company ever to return a product. I returned an unopened window awning in 9/2 which they received back on 9/4 waited allowing them time to do refund and it still has not happen today 10/5. First call they said they didn’t have it. Gave them the tracking information and then they said it was purchased thru Wayfair and gave me a number to call but it wasn’t so called them back and they were going to issue a refund and supposedly I spoke with a manager and he did it himself right then a week and 1/2 later still no refund called was told it was never processed and that no one I had spoken to was a manager and Tashina could not find a manager for me to complain to. she stated it will be issued within 3 to 5 days. Really. It was paid with PayPal and they do not take that long to process if Aleko would do their job.