I have to give you a mixed review.
Between September 24, 2020 and October 8, I ordered:
--Fabric swatches for awnings to check the color
--Awning 10X8, white frame, "Sand" color
--Two extra mounting brackets
--A second awning - same as first.
I had several minor fulfillment issues.
The delivered first awning color did not match the swatch color.
Many phone calls later, I accepted that there was nothing they could do about it.
As it turned out, the "Sand" color of the first awning looks good, even though it is not the shade on the swatch.
I installed that first awning and ordered a second one to go SIDE-BY-SIDE with the first.
Being burned once, I really spoke at length about how important it was that the second order exactly matched the first kit's fabric color. I was given assurances that there would be no difference.
That second 10X8 was temporarily lost in shipment by FedEx, but it finally arrived four days late. Not your fault, and no big deal.
This week, I assembled and hung it, going past dark before I finished.
Today, in daylight, I discovered that the color, material, and finish details don't match the first one I hung. Since they are on the same wall, just 5 or 6 inches apart, the contrast is very noticeable.
Now I will have to take down one awning, disassemble it and start from scratch, swapping the fabric, and re-mounting it. A lot or extra work, which I did my due diligence to avoid before placing the second order. (This assumes that you can come up with a properly matching awning and valance fabric package). If not, I will have wasted 20-30 hours of work.
Please make this right for me. I like the awning product. The price is fine. The quality seems okay.
I hope to complete this project soon, but the color issue is a show stopper.
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Shortly before receiving this Satisfaction Survey, I sent an email to Customer Support, which I have copied and pasted following.
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Subject: My two awning fabrics don't match
Hello:
I have just completing the (difficult) installation of two 10X8 awnings (white bar) with Sand fabric.
Now that they are up in the daylight, I can see that the two fabrics don't match.
One is tan. The other is more peach-colored. Subtle but noticeable, even from the street, fifty feet away.
Also, the peachy one clearly passes more light through (thinner material?).
And just to prove that these are different manufacturing, the tan one has 11 scallops on the valance.
The peach one has 13 scallops and less straight area on the two ends.
While I really dread the thought of taking one back down, disassembling everything, and starting from scratch, I can't leave them unmatched as they are.
If you can send me a tan set of awning and valance (11 scallops and better fabric) I will re-do that awning.
Friday night I was so proud and happy to be finished. But now this. Ouch!
Thank you.
Steve Pandolfo
1 Moet Court
Manchester, NJ 08759
Cell: 908-803-6685
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