Went to Criccieth in Wales. Room awful paid extra for view, we got scaffolding outside the window, hotel under refurbishment which we were not aware off. No heating room really cold had to have a remote radiator on all day, also extra quilt. Food awful, the chef is only a cook could not even cook roast potatoes. The waitress was fantastic, could not fault her. When we complained to the manager he said it’s not his fault complain to Alfa, which we did on return. The tours also were fantastic could not complain about them either, which we really enjoyed. Thank you. We have traveled with Alfa before and have always had a very nice holiday. When returning from Wales, we went out of our way to drop a guy off who was on the same holiday as us, due to this we got to the services only 20mins before we had to get on our feeder coaches. My sister does not live near me so no time for goodbyes just loo and buy something to eat, which was very sad.