We went on an Alfa tour to the Isle of Wight Our journey back home was a nightmare we waited over an hour and half to board the birmingham bound feeder coach. at the hotel we had been told to check the list of coach numbers,which we did and as the number 7 was against Birmingham we put that onto our luggage.at Tamworth we had to hang about for over an hour and half before coach number 7 was finally shouted .and we could continue our jouney.after a while I received a strange call on my mobile asking me where abouts on our journey we were.on asking the driver we were told we were on the wrong coach and had to get off as it wasn’t going to Birmingham.although the driver had done a head count and didn’t say he had 3extra people on board when we set off.we were somewhere outside Tamworth.we are 80 yearold pensioners. 2 of which are disabled and have difficulty walking we had to catch a local bus to Birmingham where our luggage was going to be taken by coach.but that if we weren’t there they couldn’t wait for us We had no chance getting there on time so the luggage would go to Shrewsbury. when asked how and when we were going to receive our luggage they more or less said that it wasn’t their problem. I think that is disgraceful.we followed the information we were given and now have to find and pay someone to retrieve it we never trust or use this company again