There was no problem on the journey to Newquay it started when we went into our room which is room 121 for future reference do not go in that room and I advise to ask when booking what room number you are in as it is not suitable to stay in as its small poor condition and no ventilation .It was a lovely warm day also week we went to open the window and my husband said don't open it outside was disgusting some sort of housing u it pipes which were open all very dusty and filthy. As we needed ventilation because of covid it was very worrying. We had to stay out of the room most of the day. I complained to the manager but there was no more rooms available. The toilet was very small you could not get changed as you could not turn around. And the seat did not fight. I left a letter with the manager but I think that ignored. Also we gave been in many hotels sand when if were asked if we wanted room service they meant any extras eg.drinks,meals etc,not meaning not to come in the room to tidy up,empty bins change towels and add tea coffee milk biscuits. I had to go down stairs to reception to get tea coffee biscuits and milk because the room was not checked. I thought I would have been compensated for our distress as we are 73 and 78 years old. I was having many conversations with Alfa but all to no avail.