On arrival at the monarch hotel in Bridlington i was allocated room 403 and on my entry i felt sick the room was a health and safety hazard it was disgusting i went to reception to ask for another room but was told there was no more available reported all issues but fell on deaf ears unfortunately then i emailed Alfa travel with a formal complaint and all photos while i was still at the hotel but had no response from them until Saturday 29th June just as my coach arrived at Tamworth services which i thought was very amusing as i had now left the hotel they informed me that the manager had said that the room was fine before i arrived so I'm not quite sure what they are trying to insinuate i did take some other guests into my room and they couldn't believe i was staying at the same hotel one couple kindly fetched there camera and took some photos of everything and i also took photos myself but Alfa appear to have not received all of them because they say i sent them in the wrong format but all the photos were sent together so i find this very confusing i have 2 more holidays booked this year but i will be cancelling these because i think when you have been disrespected like this they do not deserve your custom i would rather loose my deposit than give them any more money that i have worked all my life for and saved for my retirement i am 70 yrs old and if this is how they treat the elderly it's very disrespectful my family are helping me now to take this further and if needed legal action nothing more to say