Arrived 6.10pm at hotel evening meal at 6.30 plates and meals cold and during the week too menu same as room menu and it was the same menu all week too Weren't told about surcharges and it was only after complaints that things were explained to us but a lot of staff had little or no English did a lot of days out criss crossing which wasn't necessary not well thought out G.O.Spey was a waste of time as was Loch Ness hotel rooms basic and smallish no porterage or easy access for those in wheelchiars Carr Bridge was nice but again nothing there On the last night our driver + another driver had to stay in Aviemore so what if something had happened who were we to contact coming home stopped in Stirling 15mins then Greta Green for half an hour and then 15mins at Charnock Richard why when we were not far from Burtonwood will think twice about booking again disappointed traveller