Christmas at Cavendish Hotel- Exmouth. Positives-Hotel was very well run,meals were excellent,all staff brilliant, Many gifts from Santa.Management did generally a good job.Negatives- Boiler broke down day we arrived so b-- cold, blankets were supplied to some heaters for others, Steps to front very difficult for elderly,disabled,bad eyesight problems, lift very temperamental, door keys again hit and miss, not really disabled friendly hotel. Hotel needs a lot of TLC. Undergoing work for 6 weeks from 3rd Jan-needs a lot of attention. Our main Driver Clive was brilliant even though unwell so 100% review for him. Our Feeder driver was rude /arrogant didn't even introduce himself,totally insulted at least one lady passenger.Not what you expect from Alfa drivers ? Summing up --Can't give 5 star rating although staff were excellent, Hotel not so good ,many problems with an old building, major works need doing for elderly /disabled/poor eyesight guests.