This was my first experience of going to London, aswell as my first experience with Coach travel. Not a great start that on the first day, the coach arrived half an hour late. Took an absolute ridiculous amount of time to actually get to London. I never even realised I was leaving the country but I might aswell have been. We left at 9:30 and did not arrive till 5 which in my opinion is atrocious. I only had 5 days there but pretty much wasted one whole day some just getting there. Hotel I thought was strange as none of the staff barely understood me, they were all very rude and very unhelpful. I also asked for a smoking room which I was never granted. On the way back, thought with the amount of traffic and service stops we should be home for around 3ish which of course with this being Alfa Travel I'm speaking about, that wasn't the case. At the changeover at Warrington, I was very confused and whenever I seemed to ask for some help, I got pushed away like the other hundreds of their customers. Myself and my partner then had to sit on the coach for 1 HOUR! Waiting for them to figure it out what suitcases need to be placed on what coach. This was one of my first holidays away on my own with my partner and it has completely changed my view on coach holidays all together. Really kind of disappointed to be honest