Whilst the 8 day hol. to Scotland, Tour No. 433M, last week was great for the tour itself, and all the places we visited, the driver and coach was great, the Croit Anna Hotel, Fort William was exceptionally clean and the staff were great, the Hotel itself could do with a complete refurb. Indeed we were told this was taking place and the dining room and downstairs cloakrooms had been undertaken, also some of the bedrooms. The outside is in need of a good power washing and coat of paint. This would make for a much better outside appearance as the hotel is situated in such beautiful surroundings overlooking Loch Linnhe. The main complaint was the return journey which took us right across country to stay overnight at Teeside, why? we could not understand. Otherwise the weather was kind the company great and scenery great. a