Booking Ref BKL64 Departure date 23/06/19 We have just returned from 7days at the Cliffe Norton tenby in the brochure it states it has just been recently refurbished on arrival we where allocated rooms 5+6 one single and one double both with sea views to get to the rooms we took the lift to floor 2 but had to walk down the stairwell to get to the rooms, this stairwell also doubled as a fire escape if a fire had started at the bottom of it god knows what would have happened on entry to the room we noticed the lack of space it was very tight for two people to move about. the room it self did not appear to have been refurbished the radiator was rusting. paint was peeling and ceiling was stained. the bathroom? well to get in you opened the door stood at the side of toilet then shut the door to gain access to the wash basin which was hidden behind the door .the bath had big piece of enamel chipped off the wash basin w as not fully sealed (sealant missing). very hard to regulate shower one minute ok the next boiling hot readjust then to cold readjust again start all over then give up. the reception and bar area well used but basic faults spotted like no toilets on the ground floor ladies up the stairs towards the restraint via step (1 toilet only ). gents up 9 steps ( 1 urinal 1 toilet ) not very good for people with walking difficulties ( a lot of your clients) that's the bad news over good news lovely views ,nice food,nice bar area,great staff who you cannot fault. I only hope my next holiday with alfa which is already booked for Great Yarmouth proves to be better are it could be the last booked with you. a reply would be most grateful. thank you Linda and Jimmy Miller 30/06 2019