The holiday was to Tenby journey was fine. As I have difficulty in with stairs I asked for a room which was suitable and was told it was a LOW Floor with a couple of steps to get to it. On arrival these couple of steps turned out to be TWO Flights. The hotel staff practical carried me upstairs, there was a lift but only on the half stair. I There was NO lift from the ground floor at all so every time I went out I has the problem of climbing the first flight of stairs (9 steps) which was very difficult for me as there was only the banister to hold onto. I found when I reached the lift it was easier to go to a floor higher and walk down. As a lot of travellers are retired and of an older age group I didn't see any "grab" rails anywhere. The hotel (The Belgrave) staff, food, service,and cleanliness were fine but NOT suitable for anyone with even a slight disability. First time I had used Alpha and I expected a better service than what I got.