Just returned from third holiday with Alfa this year. The first was to Brighton staying at the Royal Albion hotel. I was dismayed to find the hotel was a Britannia group hotel which was not mentioned in the brochure. Having stayed in one of theirs in Folkestone I swore never to do so again. The Albion was even worse. Our room had filthy curtains that were hanging off the rails. Window would only open about an inch and this had to be propped open by a cushion. The food was appalling, it was a buffet dinner and breakfast. Both meals cold and the dinners uneatable. I notice you have replaced the Royal Albion with the Ship for next year. I read the reviews on TripAdvisor and it doesn't sound a lot better. Time will tell. On the plus side driver, Gordon, was lovely and trips were super. The usual chaos at Burtonwood,of course. Next was Isle of Man, staying at the Hydro. A bit jaded but clean. Our room was tiny but freshly decorated.Food plentiful and really helpful and friendly staff. Trips very good and we saw all of the island. Driver Martin was first class , very friendly and knowledgable. Lastly, Belfast. Really great Ramada Encore hotel. Spotless and modern and near centre. Trips were good , 2 with on-board guides. Tony, our driver was very nice. All three drivers were excellent drivers and we felt safe with the three of them. I feel if Alfa perhaps charged a bit more and had reliably clean hotels and sorted out their change-over depots there would be less comlaints. Just a thought!!!