PUBLICLY DECEIVING CLAIM BY ALIBABA.COM See https://www.alibaba.com/product-detail/China-Factory-Wholesale-Professional-All-in_1601141524213.html?spm=a2756.trade-list-buyer.0.0.704076e9UeWWsF: “Easy returns and refund. Claim a refund if your order is missing or arrives with product issues, plus free local returns for. defects on qualifying purchases Alibaba.com protects all your orders placed and paid…” My case has appeared to be quite the opposite. I am providing weblink to the sale advertisement of the item in dispute httpswww.alibaba.comproductdetailChinaFactoryWholesaleProfessionalAllin1601141524213.htmlspma2756.tradelistbuyer.0.0.391776e9dVw0g2. Its advertisement is in English. However, no instruction manual has been supplied with the item. I requested such an instruction manual from the seller, but it appeared that there is no instruction at all. They offered video instruction in Chinese, but it is useless for me. Advertising an item for sale in English and having no instruction manual in English is somewhat deceiving and misleading. It is also not safe to buy and use an electrical appliance without instruction manual. Knowing all these, I would not make my decision to buy this item. Moreover, it is not possible to operate PID, which is stabilising water temperature in brewing chamber, without instruction manual. Usually, coffee machines are offered for sale being optimally tuned. I expected the same from this machine too. I expected that PID has been already tuned to keep required water temperature. However, it appears that PID is defective. It does not stabilise temperature as required, and water temperature is significantly fluctuating. Also, heating of group head is unusually slow. It comes to view that this machine is faulty and can't be used for its advertised purpose. I have no idea of how I can support this evidence by photos and videos. Given all the previously mentioned, I am willing to return this machine for full refund of money paid via relevant PayPal transaction. However, Alibaba.com has rejected my application with no help at all. I will never buy anything from Alibaba.com again.