I ordered the Flavel Romance gas fire from this company, when I put the order in it stated delivery would be in approximately 3-4 days, but then got a call from them stating it would take longer. Nevertheless I was ok with this, then get a call from them saying it would be delivered at the original specified time which was great. After the installation of the gas fire were were very happy as the performance exceeded our expectations, the gas fire is super powerful and energy efficient. I would highly recommend this gas fire my previous gas fire was also a Flavel, a brand which is reliable, reputable and oozes quality. Thank you All About Living for making this a pleasant transaction.