Horrible customer service. They gave me a discount code that doesn't even work in Canada, it only works for US website.
The 10% discount code they gave me was a result of their wavy amplify seamless leggings which the told me to try to see if it "washes away". Obviously it didn't work and as a result no refunds. Just gave me a 10% off code which never worked in Canada. I ordered these "wavy legging" from the canadian website and I emailed support from Canada. Why would they sent me a discount code which I cannot use in Canada? It doesn't make sense.
I emailed them about the discount code not working and they went ahead, without informing me, that they used my code towards a 3 item purchase I made on their US site. I never even wanted to use my discount code on such a small order. I wanted to save it to use the code on my bigger order from their Black Friday sale.
Customer service basically said once the discount code has been used, then it's non transferable. But I never even wanted to use my code. So basically they "stole it" so I couldn't even use it whenever I wanted to. They never informed me the code was valid only for the US website either.
I told them their customer service was horrible and I had been a loyal customer for many years and they turn around and treat you like trash if you ever experience any issues. They also didn't care about what I said about their customer service.
I will never buy from or support Alphalete again. If you have issues, then good luck. It will cause you alot of stress and headache. They don't care about their customers and just want your money. Returns are not for free either. Products are not cheap. Sizing is not always accurate and consistant.
They never answer DM's on IG. If you submit a ticket for an issue, could take more than a week.
I don't recommend buying from this company. I would give it only 1 star for cute style of products and okay for quality on certain items. Customer service is zero stars. Beware.
3 years ago
Alphalete has a
1.2
average rating
from
105
reviews
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