“If I could give 0 stars, I would!!! I was sent 4 items that all came dirty with someone's deodorant. We sent them back (had to pay $35 CAD to return them) with tags and they sent them back to us and said they would not take them since they were dirty. We explained that they came that way and they said "you can try to return them again but we are not paying for shipping, they need to be clean, and the 30 days ends today". HORRIBLE COMPANY TO WORK WITH!! DO NOT ORDER!”
“I ordered 4 leggings from Alphalete UK. The total was £159.57 which converted into €194.32. I received a WhatsApp message stating I owed €90.64 customs. I assumed the message was a scam until the DHL driver rang me and explained. Therefore I paid €284.96 altogether. The custom charge was almost half of the total. I will never order from Alphalete again.”
“I had bought 5 pairs in years span and they all ripped within a year. And they will not make it right as it's been past the 90 day. I really don't think they should be in business with that type of material”
“I am extremely disappointed with Alphalete’s return process. I simply wanted to exchange a pair of leggings for a larger size, but my return was rejected due to an alleged “odor.” When I received the item back, there was absolutely no smell—it was still brand new, exactly as I had sent it.
The entire return process was a hassle: slow, unreasonably strict, and not customer-friendly at all. There was no way to dispute their decision, leaving me stuck with an item that doesn’t fit. To make matters worse, this was supposed to be a surprise Valentine’s gift for my wife, and now it’s completely useless to us.
This experience has been beyond frustrating, and I will never order from this brand again. If you’re considering purchasing from Alphalete, be aware that their return policy is not in the customer’s favor, and exchanges are not as straightforward as they should be.”
“This company is a scam. I purchased leggings and a top for my wife as a gift. She didn’t like what I picked so I returned them for a refund the next day. New, in the original packages, unworn, with the original tags in place. They sent me half a refund. They are thieves.”
“I ordered a pair of black shorts and received them on Jan 9th. I tried them on once and the size was too small and took it off immediately and put it back in the original packaging. I did not wear it outside or exercised in it at all. I promptly returned it that same day at a UPS store near me. I requested to exchange for a size up in same colour and style.
You sent me an email on Jan 17th saying my return was rejected due to piling and sent the package back to me. I sent back an email right away and no one has responded to me for 10 days now. I have taken photos of the shorts sent back to me and the condition is brand new, there is no piling. How can you expect your customers to not try it on when ordering online from you for the first time?
I am now stuck with a perfectly good pair of shorts that is useless to me because it is way too small for me. Your customer experience has been unreasonable, unprofessional, and non-existent. I will not be a returning customer and I will not recommend your brand to others.”
“Never shipped my black Friday order. Took weeks for customer service to respond. All they said was it probably got lost on the way out of the warehouse. No accountability and I wouldn't have even gotten my money back if I hadn't hounded them for weeks.”
“I placed my order Nov 30th, didn’t get it until Dec 28.
Had order 10 items , but only received 7 items because it was so late that a couple
Of my items for all sold out .
Terrible customer service.
I had reach out through emails 3-4 times.
At first is was give us 3-5 business days
Then 10 business days , then went quite !”
“Attention CEO !!! READ YOUR COMPLAINTS ON LINE .and SOCIAL MEDIA !!!.ACT LIKE YOUR COMPANY CARES ABOUT THOUSANDS OF US NOT GETTING OUR ORDERS!! YOU STOLE ALL IUR MONEY!! I ORDERED ON NOV 30 th . YOU TOOK MY $ on DEC 1st . NO ITEMS DELIVERED!!! ONE EMAIL CONFIRMING MY COMPLAINT AND THEN NOTHING!! YOU SHOULD BE ASHAMED OF YOURSELVES FOR BEING A GREEDY MONEY HUNGRY COMPANY WITH ZERO COSTUMER SERVICE!!!! HUNDREDS OF COMPLAINTS TO THE BBB.. MY SONS ARE IN THE AIR FORCE, THEIR WIVES AND GIRLFRIENDS GIFTS NEVER ARRIVED.. its NOW Dec 27 th still NOTHING!!!!”
“Ordered dec 2nd and it is now the 19th of dec, no confirmations email so i emailed and asked where it wa and no response i am now currently on my 5th EMAIL. ZERO RESPONE TO ANY OF THEM. absolute scam this company is so fraudulent its comical”
“Their customer service and shipping sucks. I ordered my items 16 days ago and the status is "unfulfilled". I contacted support and haven't heard back yet.”
“I will never order from this company again!!! I placed my order over two weeks ago, status still shows “preparing shipment” That status has not changed in two weeks! I’ve submitted a request for an update 3 times and have not revised a response. My third request is to cancel my whole order, still no response.”
“What didn’t go wrong. Placed an order on 12/1/24. Received a confirmation email. After no further updates attempted calling customer service… couldn’t even find my order. Called another number and got a recorded message saying no one was available. Should have known when I got a fraud alert from my credit union that something was wrong.”
“Horrible experience. Took my money, no confirmation email. I screen shotted the order number at purchase and 17 days later, no response to my emails, number is disconnected, and order just says order placed.
Scam company.”
“I placed an order almost 3 weeks ago and it still hasn’t even been processed. I’ve tried contacting the company but can’t get a hold of anyone. I’m regretting my order and am considering just canceling the whole thing. This is my first time ordering from this company and I’m super disappointed. How do I get in touch with them?”
“LOVE their shorts I have 7 pairs. Just bought 2 of the the mesh tanks thinking they were lined with the bando as showed in the picture. They are not. It’s a see-through tank like they would give you in the third grade to play teams”
