Had an issue with a product purchased where the cord of the nail file/drill, shorted out, smoke started coming from it, then it completely went kaput. Called Amazon to explain what just happened. The agreed to refund my money and send back the unit. Then offered me an additional $5 courtesy credit. Asked to speak to a supervisor, by the name if JAREKA, this person has no compassion and is very cold in her response to what occurred with this item. I advised her this could of been a bigger issue had this caught fire, her response, "well nothing happened" return the item and once received you will receive your refund. Advised that she would not provide anymore compensation other than the $5. I said that's a slap in the face. I wasn't asking for thousands, but at least $25-$50 for the experience i just had with an item they had on their website. Not even a sorry to hear that, I cannot believe this individual is a supervisor, and should be reprimanded for the way she handled the situation. Now requested a manager higher than her, hopefully will get better customer support and experience from them. Again this individual, JEREKA, NEED TO BE RETRAINED ON DEESCALATING AND PROVIDED COMPASSION.