Amazon delivery is very good. Now the not so good!! I called Amazon only to find out their toll free number had been replaced by a phone pay for use charge. I was trying to obtain a refund on a shipping charge and went through various automatic responses from them that were no good for what I was needing! At some point another site called "Just Answer" came on my screen and gave me a temporary password to continue with them. Something did not seem right with this as I already had a password with Amazon and did not continue any longer with them .I did not enter the temporary password anywhere and just turned off my computer. Now the real issue! This morning I checked my credit card and have three charges totaling $123.29, as a preauthorized payment with part of this being recurring as a monthly for a membership! I gave this company NO information so I assume that would have had to come from Amazon. I cannot believe that Amazon would pass my credit card information to a third party, however I can think of no other way of them getting it. Just Ask has over 2,000 complaints through the Better Business Bureau, I believe, in California and these people certainly appear to be scammers!