I have purchased a many thousands of dollars for products from Amazon. I would say that well over 95% of the of the products have been great. My complaint is with INTELCOM. They are the delivery company that amazon has chosen for this area. Today the driver, walked up the snow-covered steps to drop the cardboard box in 3 to 4 inches of snow. We don't use the front door, which is why it wasn't cleaned. Just to the left of the front door, is a open carport. The mailbox and the side door are clearly visible to anyone walking up the driveway. I have emailed, called and tried to complain about Intelcom close to 20 times. If I can't find a parcel, it's usually because it was delivered to the house down the street. AMAZON GREAT--Intelcom-inadequate. Thanks