Started out as complaining about having to now pay a 5.00 a month subscription plan to use the blink cameras I purchased 18 months ago outright. We purchased them for the sole reason there was no monthly fee. Well, after numerous attempts someone someone listen to me through chat ( 5 different reps) they finally called me. 3 or 4 more reps and 2 supervisors I was told there's nothing they can do. We had purchased 6 cameras, an additional hub, 2 memory sticks an 2 holders. Almost $1000 worth of Blink products ( Amazon Blink products). They offered 10% discount to buy more Blink products.? What? Again, not listening to my issue. Then they offered 1 month free of the extortion being pushed upon me ($5.00). Really?! She then pretended that she couldn't hear me in which i clearly stated " oh so this is the game you're going to play so you have an excuse to hang up. The call ended on a sour note as I informed the supervisor rep ( a woman who said her name is Sess), that I am filing a complaint with the BBB. I hung up then went to my past orders to find dates, prices etc. While in my account I was suddenly prompted to enter my credentials to log in?.I tried to log back in and lo and behold my account was deleted. Within 5 minutes of me getting off the call from the rep. Tried everything before having to call back yet again. Going on 2 hrs now. Got a rep from the states and after giving her an order number slated for delivery the following day I was informed the order was attached to a Richard grey whom I've never heard of in my life and my account was deleted including all past orders ( which info I need to file a complaint), all correspondence including call logs and chats, my email, cc info, everything. She put me through to another rep for canada and that rep couldn't do anything as I didn't have an account anymore, that I must have deleted it. I escalated the call and got a wonderful rep in Columbia who tried his best to find out what happened. I was told it takes 15 days for a customer to delete their account proving I didn't do it as I am having a delivery the following day. Had 5 purchases within the last week alone. Again, nothing he could do as I have no more account. I tried creating a "new" account the following day but cannot as the email and phone number already belong to an account.hmm.an account that doesn't exist anymore. Am still dealing with this as there is absolutely no recourse for me to take. Next is BBB anyway, as well as contacting legal counsel if it gets to that. All because nobody would listen to a plain old customer with a concern. Just kept passing the buck and then arbitrarily canceling my account including 2 alexas, Amazon prime, prime tv, 6 cameras and all past purchases. Beware putting all your eggs in 1 basket, especially 1 with so many holes. I am not creating a new account and ditching everything amazon and passing this info to everyone I can share with.