Amazon Canada down hill, different than it used to be. Returned an item 5 weeks ago, 4 chat agents confirm they have it but still no refund, they send report to me to fill out over and over and play games on chat. They come off very dishonest and like they want to steal my money and on chat just put me off over and over, not helping but saying can I help you with anything else, it is akin to stealing, extreme bad service. I never got a refund even though they say they got the return. month ago Amazon america has not been weird and dishonest like Canada Amazon. They intentionally treat me badly on chat and play games. I have copied and pasted some of the conversations so I have them. One chat agent went against the message Amazon sent me in my account. Many years order from Amazon, under shaw email, then prior to that, Telus email and prior to that when lived in Toronto, so the history goes 10 or more years and never seen anything like this before. The chat agents show they not care about customer nor service. Not sure why they are there as they accomplish nothing over and over.