I have so far always been satisfied with Amazon service until recently. I ordered a CPU work $485. I was away when I got a confirmation for the delivery. On returning to my home a few days later, I never found my package. I reached out to Amazon for a refund and was directed to the third party who sold it. He provided me with a proof of delivery from Fedex. However, I still did not have my package. I reached out again to Amazon customer service and was told to reach out to the seller. I explained I had already done that, and was asked to do so again and wait for 48hrs, after which if I didn't get a respond, I should reach out again and they would up an A to Z guarantee claim which should cover my lost. I reached out and the claim was opened. I was asked to file a police report which I did, and upload the report number to the claim, which I also did. 2 Days later, my claim was declined which I appealed asking for a reason my claim was declined. Anther 2days later, my appeal was decline again, stating the reason for declining to be that my package was delivered. It is likely my package was delivered as I have hardly had any issues with delivery before. But if my package is delivered and stolen (which I am assuming), why am I now being punished. I not only do not have my package, but also I do not have the $485 I spend for the my package. I find this very unacceptable for a company like Amazon to punish me for no fault of mind, for a service they did not successfully fulfill from their end. I think I will probably start taking my business to physical stores. This is no was to treat your customers.