Dear Amazon, I am writing to you today to express my concern about the recent trend of selling products as new on Amazon when they are actually used and open. I have personally experienced this issue on several occasions, and I am sure that many other customers have as well. In my most recent experience,I returns multiple items from Amazon. When I received my order package, were clearly used or open or broken. The packaging was open, and the product themselves were dirty and had scratches and broken on them. I was very disappointed, as I had expected to receive a brand new product if any other business would do that would be held responsible but amazon is above the law They are aloud to do falls advertisements I contacted Amazon customer service about this issue, and they were very helpful. They issued me a refund for the headphones, and they also told me that they would investigate the seller. However, I am concerned that this issue is not being taken seriously enough. I believe that it is unfair to sell products as new when they are actually used. This is especially true when the products are sold at a premium price. Customers who purchase these products are expecting to receive a brand new product, and they should not be misled. I urge Amazon to take this issue seriously and to take steps to prevent it from happening in the future. I believe that Amazon should require sellers to provide clear and accurate information about the condition of their products. Additionally, Amazon should have a system in place to investigate complaints about sellers who are selling used products as new. I appreciate your time and consideration. I hope that you will take my concerns seriously and that you will take steps to address this issue. Sincerely, Martin raby