My coffee machine broke down, zero support by the manufacturer. When I contact Amazon, I get the automated "this product is eligible for return". When I proceed , there is no return option. My Amazon app also allows to "start return process" but as soon as I click on it, there is no return option, only useless troubleshooting videos and manufacturer contact info. When I speak to an Amazon agent, their supervisors and managers are not taking any responsibility for their misinformation or lack of support. I am a Prime member considering to cancel my membership.