Very disappointed. I am a huge Amazon shopper, telling everyone how great it is as there is no issue with returns ever. Well, on the most expensive item I have purchased on Amazon: item shows I asked for a refund, I sent the item back, the item was received by Amazon... but no refund. I was told to wait and wait. Finally, told to connect if no refund by Aug 27th. Today is Aug 27. I am told an email will come for me to fill out an Incident Report. Ridiculous. All info is right there. Waste of my time. However, I fill it out, and then keep getting other emails asking for me to fill out an incident report: for items never received. *sigh* So had to explain yet again the whole situation. The fact that at this point, instead of getting me my refund, they are asking me to answer questions that are clearly there for this purchase refund is baffling. And I have spent probably over $5000 on Amazon in the past month. I would expect way better customer service dealing with this expensive return that is not arriving. And why did I return this item? It was listed as new, and when it arrived it did not work (Oculus VR goggles), and so used that lettering was worn out. So this was a scam by the seller to start with, and now I just can't seem to get my money back. Very disappointed to say the least.