I ordered a closet organizer which I had to return as it was not what I wanted. Return requested. Brought it to the post office on October 16. The item was delivered to Amazon on Oct 23 as per tracking ( Canada Post). I waited two days after that , no refund ( $233.40). I called. The agent told me it will be refunded on Oct 31 . On Oct 31 I dud not receive it. I called and the agent now told me yes we received the item on Oct 23 but refund will be on Nov 9!!! No way to escalate !!! I called today on Nov 9 and the agent told me that the refun will be issued on Nov 15 !!!! Crooks criminals using our money !!!!