Reason for Prime shopping with Amazon Canada was because shipping was expeditious and returns were simple and free. Have been a frequent customer for the past several years and was subjectively, happy with my purchases and hassle free returns. Recently, they have started to charge return shipping fees and delivery service was well below par. Frequent scheduled deliveries could not be accomplished due driver unable find address or claims not being able to access building that required access codes already provided in delivery instructions. Very unprofessional! Live Chat with AI is impossible and there is no option for chat with human customer services. Did not receive any call back even when requested!