Extremely Disappointing Customer Service Experience: I purchased the Tork Universal TJ0922A Jumbo Bath Tissue from Amazon, and unfortunately, my experience with the return process has been nothing short of a nightmare. I initially requested a return and refund on Aug 14, 2023, but when attempting to return the item, I was shocked to discover that Canada Post would charge an exorbitant $90 for the return, surpassing the original cost of the item itself. Upon contacting Amazon, I was assured they would investigate the issue and determine why the item wasn't eligible for free return. Unfortunately, in September, my return was denied. Frustrated, I reached out to customer service, and after speaking to a representative, I was promised a credit back as a gift card. However, to my dismay, I never received the gift card, and my money was never refunded. In my pursuit of a resolution, I contacted Michelle Lee, purportedly a manager at Amazon. To my disbelief, she not only displayed a complete lack of empathy but also told me to "go to hell" and explicitly stated that she doesn't care about what customer service had promised me. Shockingly, she then proceeded to abruptly hang up the phone. This entire experience has left me deeply disappointed and frustrated. Not only did I end up paying more for the return than the actual item, but the unprofessional behavior from a manager at Amazon is completely unacceptable. I expected better customer service from such a reputable company. I caution potential buyers to be wary of the return process and hope that Amazon addresses these issues to maintain their credibility.