The biggest problem with Amazon is their 3rd party sellers and the fact Amazon does not take responsibility for them. The latest issue occurred when I ordered a TV stand with led lights. The seller sent the wrong tv stand. It was a cheaper version of the one I ordered and it was defective and could not be assembled. I asked for a refund. It took a week of arguing with the seller and Amazon only to be sent a label for Canada Post requiring me to pay return shipping. First of all Canada Post doesn't ship anything over 66lbs, this item weighed 102.3 lbs it too 2 men to carry it in when delivered. Also told I could ship back by courier again at my expense to the tune of $289.75. So now we've had to appeal the A-Z Guarantee decision with no guarantee of a refund and wait up to another 2 weeks. I have spent hours and days on the phone this week with Amazon, my calls are often dropped, they never call back when this happens, reps who say they will follow up never do. Amazon writes Easy Returns on their listings including 3rd Party Sellers It is the furthest thing from easy and especially when it's not customers fault. The customer service is completely lacking and Amazon doesn't care.