Good morning all, I'm one in millions that have a recall for my Philips Respironics CPAP devices ( unfortunitely I have 2). The recall process is very painfull, no support from third party hired by Philips, they have no clue whatsoever about how and when youwill get the new devices. After almost 2 years, I called Philips USA, to find out that they did replaced my defectif devices, but where are they??? I bought my 2 devices on Amazon, I live in Ontario Canada, I found out that one unit is in Montreal and the other is in Nova Scotia. I contacted the Montreal store and they never called me back to confirm that my devices is there. Nova Scotia store did confirm but want to charge me shipping fees for my DEVICE. Why do I have to pay that fee??? I live in Ontario, not Nova Scotia. I called many many time Philips customer service, with promises of results from Canadian Philips side, I never ever got one phone call from Philips Canada side to once and for all solve this long lasting issues. Maybe 2024 or 2025 will be the years that I will finally get my devices???? I will can Philips this morning to see if they are willing for once to step up and do something about my situation or they will bounce me back and forward to diferrent department and voicemail that no one care to answer. Just talk to an AMAZOn customer service, and AMAZON won't help me retrive my devices from their vendors. I bought my devices thru AMAZON and they have the power to tell their vendors to send me at NO COST my recalled DEVISES. It is a very particular situation and no one wants to help and resolve my situation. IS AMAZON WILL STEP UP ? They are the one that I bought those 2 devices