Placed order of product which only declared regular shpg charge. Within a couple days informed 'undeliverable", no specifics stated. And they declared order cancelled, with refund upcoming. Will not waste time in future initializing customer service, since the actual utility is contrary to implied service options ! Just their version of a 'chatbot' , with no option to input exactly why you're contacting, "customer service", just a series of questions with only restrictive multiple-choices !! Decided to attempt "buy it again" . Ya would think since their system stated undeliverable and full refund of course stated incoming, that they would hope for customer recovery after delay in product purchase by not charging for shpg. and implement faster delivery option for "buy it again", due to their system declaring "undeliverable" of a product that was disclosed via shpg. history, as being from a u.s.-based warehouse and actually making it up to eastern Canada !!! So ya would think, auto' free/faster shpg. when customer has chosen to still buy the product via amazon Canada.