The customer service has really gone down the drain for Amazon Canada. You can't talk to anyone on the phone anymore. I tried the call me option but I was on hold then disconnected with a message saying due to technical difficulties they weren't able to connect me to an agent on the phone. No choice but to go through live chat. Used live chat 3x now and they weren't good experiences. The first time I talked to chat was because I wasn't able to connect Prime through Telus, where I bought a bundle for streaming services. The person I spoke to through live chat had broken English, which I don't ever complain about because I am a non-English native speaker too, but if you're going to have Chat as the only customer support available, then grammar and syntax is important in order to inspire confidence in your customers that you understand the issues we're asking help for. So basically, the person I spoke to the first time gave me the impression that he only pretended to "help" and look for a solution but was actually just stalling for time pretending to help. Everything he said did not match what I was talking to him about. He then just told me that he will give me a refund, which made no sense at all because I didn't want a refund and would just like my Prime account to connect through Telus. So I decided to just say okay and ended the chat because we were going nowhere. After a few hours, I was able to resolve the issue I was having in connecting Prime in the Telus bundle and I fixed it all by myself with no help from Amazon support. So this means that I would now just pay for Prime through Telus, which I have already paid for this month. By the way, the agent said he will issue me a refund but there's no evidence of it and instead, a few days later, I got a notification from my credit card that I was charged for a Prime membership directly from Amazon Prime. So I went and tried to get customer support again to get a refund for this because I've already paid through Telus. Again, cannot connect to a real person on the phone so chat it is. Now, the person I spoke to also had broken English which scared me now that he would not understand what I wanted. And I was right, it was difficult for the person to understand that I was charged by Amazon for Prime membership. He just kept saying that my Prime is now third party which is Telus and I kept telling him that yes, I activated that Telus Prime but one day later, Amazon Prime still charged me directly. He finally just said that if it will be automatically refunded within 3-5 business days. Well, guess what, it's been two weeks and there's no sign of a refund on my credit card. So again, I contacted support and of course, technical difficulties and was sent to chat. This is the third person now and I'm beginning to see a pattern on their wording, it's as if they're copy pasting ready made responses in the chat and some of those are incorrect grammar. It is really frustrating. Again, this person said, your account is through third party. Like hello, from the very beginning, I had already typed the whole explanation that I was charged directly and I even provided the ID# of the charge or the invoice number. So I had to keep repeating myself and told the person to check the Order ID# which was the charge I was trying to refund. Okay, so they said they will refund it. And I said, I really hope so because it's not the first time I was told. And this person assured me they fixed it. Well, we'll see by next week. But this is really the worst customer service ever. And you can't even review the service after a few days which is when you'll find out if the issue was actually resolved!