I am an Amazon Prime customer living about 20 kilometers south of Penticton B.C. off White Lake Road. I was expecting a routine Amazon order Wednesday at my home but received advice Tuesday afternoon that delivery had been attempted but there was no one home, so they left my package at O.P. Office Products in Penticton. I was home all that day and in any case Amazon usually leaves my packages at the door, so I knew the truth was not being told. On Wednesday morning I drove 20 km to Penticton to pick up only to see a sign in the window saying back in 20 minutes and the door locked. A half hour later the window sign was still there however a phone call was answered by a lone employee inside who reluctantly agreed to unlock the door and give me my parcel. Amazon entrusted my package to a delivery service that would not deIiver to my home/area and it is virtually impossible for me to get this message accross. My first phone call to Amazon was answered in India and transferred to the Phillipines where I was told Canadian problems are dealt with. In the future I will cancel any order being shipped by BNI unless I hear formally from Amazon that they see the problem and have dealt with it.