Horrible customer service and I'm a prime customer so I can just imagine if I wasn't. Package never came but said delivered. They could not provide any proof or photos of delivery which they normally do without asking. My camera footage shows that there were no delivery attempts. Calling their company is a nuisence as you need to deal with a robot before speaking to someone. When I finally got through they advised they would re-send within 24 hours. They could not provide a ticket number for the call, said I would get and email or text confirming the incident, but never received either. Called a second time and got a man in India who was pleasant but unable to provide anything other than we issued a refund. So instead of me getting this info the first time that I called, it's now 48 hours since they claimed delivered and I could have reordered at 24 hours and supposedly had the package by now but back to square one because they really don't care about their customer service anymore. They have gotten too big I guess. Cancelling my account and will force myself to go to the stores instead. This is why we should support local businesses because they actually care about their clients and their reputation.