The agent I spoke to was speaking over me, had an attitude for no reason, kept cutting me off. He then started to call me Reem which is not my name. I eventually told him my name again. He brushed me, and passive aggressively put me on hold for a while. Came back, and called me Reem again. I told him that it's the second time I inform him that my name is not Reem. He then hung up on me. I called back for a supervisor, waited almost an hour and the supervisor said she couldn't process my complaint because of system issues. I called today, waited a while, and the supervisor called me Lee (I'm a woman) He then proceeded to tell me the reason for my call.. instead of asking me. When he finally allowed me to speak, he hung up as soon as I started. No call back nothing. This is what happens when you outsource customer service to the Philippines.