Amazon had locked me out of my account for almost two weeks but didn’t have a problem taking my money for a year Prime membership and the money for movies I purchased!! No one in customer service can even tell me why I’m locked out which is disgusting and the department to tell you that ‘doesn’t have phones only email’.” I’m so disappointed, never been this disappointed at the incompetence of a company in my life! Maybe the fact that they used to care about their customers and now don’t even seem too bothered when one is very upset and been wrong done by is just that they have run their course success wise. Maybe they are done serving the public and it’s time to move on and try Temu or the like. I would have preferred to keep my shopping at Amazon however it’s too costly on too many levels to do so! I would rather choose a company that aspires to keep happy customers and can provide them with what they pay for instead of taking payments and then disallowing their access to their account and not even be able to explain to them why!! Think twice before investing in memberships and purchasing movies through Prime video and remember it’s because they can cut your access off to them at anytime without even an explanation!! That is not worth it!