Amazon, your online support is pitiful. I don't know how you can hire such incompetent people to represent your brand. They can neither solve customer issues nor handle the simplest inquiry. I was transferred to 9 different agents because they did not want to figure out my issue. All claiming "I am having a technical issue" which is just bs for I'm not dealing with your problem. For anyone reading this, please just take the time to actually talk to an agent because online support is comprised of a bunch of idiots who should be working somewhere where they have to say would you like fries with that. Do better Amazon, you are a multi billion dollar company.