Terrible customer service. Quote "We know nothing and can't do anything goodbye" I ordered a winter work jacket 250$ because they don't sell them at marks work wear house anymore. Ordered on Dec2. Payment went through on Dec3. On Dec4 it left shipper and arrived at an Amazon facility in NJ. Delivery date was for Dec8. On Dec8 I get two updates at 5pm and 7pm both saying delayed in transit and a message saying it will be here on Dec12. If not I can request a refund the next day. I called today Dec13 and I find out that I can not get a refund as it 'may' still arive. But now it won't be untill Dec20. I called a second time today and I get an update after saying not untill Dec21. If I call again tomorrow will they say not untill the 22nd. I'm going to call everyday now lol What a joke. No updates on shipping. They can't tell me where the package is even though it was shipped directly through them. This is the first issue I've ever had with Amazon. It says you can request a refund 48hrs after the arrival date. I got an email saying to wait 4 days before requesting and Now another 8. What guarantees me that I will get my refund then? An email says contact them on the 21st. Nothing about a refund. On my prime account, it says sorry for the delay you can request a refund. I guess the key word is "Request".