That is it. I am not going to buy anything anymore from Amazon. I was supposed to have an item delivered yesterday by Intelcom. I received an email from the carrier at 10h 45 that I would get it by the next three hours. I had to wait for it. At 1h 38 pm I receuived another email saying it will. E delivered before 10 pm. I had to wait for this stupid item 11 h 15 minutées and was not delivered. A third email from the carrier was sent again saying they are sorry not delivering the item and it will be delivered another time. I contacted Amazon who really did not care about doing anything. I told Amazon that I don’t want this item and I want refund because I don’t want to loose another day of my time to wait for the item. Amazon told me that they can’t cancel it because it is sent for delivery. So I am the customer who has to loose all her Saturday, before Christmas that I could use to do my shopping, enjoy my weekend, and have my stuff done. These people and this compagny are paid for their time, me I lost 12 hours, waiting for the item and talking to the lady at Amazon. All what I heard is they are sorry. Do I really care if they are sorry? I am not paid for the time spent because of their delivery problem and why I can’t cancel this item since it was delivered by the carrier as it suppose to? That is, no more Amazon, I will shop in my home town and forget about all the hassle from a company that does not give a dame Sh——t about their clients. I am also an Amazon Prime ! Wow !