0 Star rating. Since the first week of November I ordered 5 items from amazon that they haven't been delivered yet !!!!. I have ordered a purse on December 7th to give it to my wife as a Christmas present. I have a prime membership and when I ordered the item it said " Guaranteed delivery December 20th " . The item hasn't been delivered to me yet. I called Amazon and they informed me that my item is still in their facility. ( means it wasnt imported from another country). Also when i ordered the purse it said "in stock ". The customer service representative told me that she will send a ticket to release the item and I will get an email within the next 5 business days. ( wich means after Christmas). Also told me that there is no guaranteed delivery date. WTH!!!!!! I prepaid for an item that Amazon gave a guaranteed delivery date at the time I placed the order ( December 20th) . Where is my Order !!!!?????? And no, they will not reimburse me right now. They said " if you don't receive your item until December 31st, then we will discuss all your options. Again ... WTH !!!! I am deleting my prime account and my account in general with Amazon. It wasnt that bad when it started. I don't know what is the reason behind this mess but I don't like to not receive what I have prepaid and get my money back after a month.