It would be easier to tell what didn't go wrong. Set up an account to order Christmas gift cards for my Son and two grandchildren. After getting a confirmation email telling me my order is approved I then get another email that there's suspicious activity on my account which I couldn't understand because I only had the account for all of 10 minutes. Went through all the rigmarole that they told me I had to do and changed and blah blah blah so I did all that re-ordered and bang just like that They did the exact same thing to me again. They did this to me three times and then they sent me an email at about 3 o'clock in the morning Christmas morning cancelling me out once again. After phoning them and talking to them I told them just to cancel everything because they have already ruined Christmas. I also noticed even though they were canceling everything out my credit card had been charged $200. However they told me within 24 hours There would be a credit on my credit card. So not wanting my son and granddaughters to have nothing on Christmas morning I sent them etransfers. Now all of a sudden today they get their gift cards. So now instead of costing me $200 it has cost me $400. There is no way I am going to tell my son or granddaughters that they have to return the gift card or the money and Amazon will do absolutely nothing about it. My first experience dealing with Amazon and it will definitely be my last. I am totally disgusted with the Customer Service or lack of and the fact that they basically ruined what my Christmas was going to be for my family. Amazon you suck