I was trying to resolve the issue with the gift card since December 24th. Christmas was ruined because I was promised that agents form the gift card department would get back to me within 48 hours. No one ever did. I contacted suppprt again, they promised to get back to me within 24 hours and again, guess what, no one ever has. So today I spent good 1.5 hours with them trying to resolve this. I was switched between the agents and departments until one moron just hang up on me without any kind of resolution options. Wait, they did offer a resolution to email them the proof of purchase of a card which I have never purchased because it was an e-gift card. And guess what, they would contact me… NOT! I have just experienced the worst support experience ever and trust me I know what support is because I led the customer success department myself. This is ridiculous! Stay away from Amazon because they would spoil not only Your holidays, your mood, they would waste your time trying to make an pression they have a service called customer support. It is non-existent feature of the business!